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Store Policies

“Remember; it’s ALL ABOUT THE MEMORIES!”

We offer a 30 day layaway plan for any item you desire. We do require an initial 33% deposit of the total purchase not including tax.
The payments thereafter may be made at your convenience in accordance to the terms. Alterations & adjustments, such as ring sizing, will be made at balance payoff. Most can be done the same day. Expired layaways will receive an instore credit for monies received.
Diana Jewelers of Liverpool offers financing through Synchrony Financial.
“Same as cash” and other payment plans are available to fit your needs.
Gift certificates
We offer gift certificates in any denomination.
Returns & Exchanges
Most returns & exchanges are accepted within 10 days of purchase. Special orders and altered items are non-returnable and/or subject to restocking fees.
Refunds are accepted within 3 days of purchase. All refunds must be “in new condition” and accompanied by your original receipt. We do not offer returns or refunds on Estate and Clearance items or if any alterations have been made to the item. Refunds are subject to restocking fees if the item needs polishing.
Diamond Inspections
We recommend bringing us your diamond jewelry for inspection every 6 months. Our jeweler will inspect the prongs to help prevent any possible damage or loss of your gemstones. This inspection service is free
We are happy to provide you with a free insurance appraisal on your purchase. Those performing the appraisals are trained by Gemological Institute of America (GIA).
Custom Work
All custom jewelry is nonrefundable. Full payment upon receipt of custom work will denote the client’s complete satisfaction.